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USYD Store Delivery & Returns

Delivery & Shipping
  • We endeavour to have all orders dispatched within 2 business days of receiving an order

  • Standard shipping is done through Australia Post

  • 'Click & Collect' is available from the USYD Store Holme Building

USYD Store Returns & Refund Policy

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it

  • The item must be in the original packaging

  • Due to safety issues, lab coats and equipment are not refundable or exchangeable

  • To complete your return, we require a receipt or proof of purchase

  • Only regular priced items may be refunded, sale items cannot be refunded

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please fill out our returns form and send your item to:

Loading Dock, Level 1 Wentworth Building
Maze Crescent
NSW, 2006

Exempt Goods

The following are exempt from refunds:

  • Gift cards

  • Some health and personal care items

Partial refunds are granted 
(if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Return shipping

  • Please do not send the product back to the manufacturer. It must be sent to:
    Loading Dock, Level 1 Wentworth Building
    Maze Crescent
    NSW, 2006

  • You will be responsible for paying for your own shipping costs for returning your item

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary