Shipping And Returns

Australia-wide Shipping

For all online orders, we accept Visa and MasterCard as forms of payment.

COVID-19 DELIVERY UPDATE
We are currently experiencing delays in the shipping and delivery of USYD Store online orders. 

We endeavour to have all orders dispatched within 2 business days of receiving an order, however Australia Post has suspended guaranteed delivery times for domestic and international orders.

STANDARD POST

Metro: 
up to 3 - 6 business days
Country: up to 5 - 7 business days (please ask at your local Post Office)

1 - 2 Items: $15
3 - 5 Items: $17
Additional Items: $2

EXPRESS POST

Next business day delivery guarantee is temporarily suspended

1 - 2 Items: $18
3 - 5 Items: $20
Additional Items: $2

 

International Shipping

All international shipping is sent by ‘Pack and Track’ via Australia Post. There is no express option for international shipping.


USA
1 - 2 items: $50
3+ items: $75
 
CHINA
1 - 2 items: $50
3+ items: $65
 
UK
1 - 2 items: $60
3+ items: $80

We can also ship elsewhere internationally. Contact onlinestore@usu.edu.au for a quote. 

RETURNS POLICY

For change of mind returns, please return the product within seven (7) working days in new, resalable condition, complete with original packaging and tags in place, original tax invoice and a completed copy of the returns form. Please note returns cannot be accepted without a completed copy of the form, or if the product is not returned in a resalable condition. The USU reserves the right to refuse refunds.

For faulty products, please return the product with the original tax invoice and a completed copy of the returns form. Postage of the product will be refunded within seven working days of receipt of the faulty goods.

CLICK AND COLLECT

Pick up will be from the USYD Store. The USYD Store is located on the Ground Floor of the Holme Building on Science Road and is open Monday to Friday 10am - 2pm.