I've got a new device and the app won't recognise me

Your app account can only be active on one device at any given time to ensure your data remains secure, and to maintain the integrity of our systems.

You are permitted to reset the default device for your account once per month without our assistance. To access this feature, please click here (this is also hyperlinked within the app error message).

If you have already used this feature within the last month, or require further assistance, please contact our team.