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I can't download/update the app and/or don't have a smartphone. What should I do?

If you are unable to download/update the app via either the App Store or Google Play, please contact our team for further assistance.

Please note: we no longer produce physical cards for USU membership in the interest of reducing plastic waste. Depending on your circumstances, our team will discuss which options may work best for you going forward to allow you to utilise your USU membership and/or Rewards benefits in the event that you are unable to use the USU app.