USU Access Help

Forgot your member number? 

Fill out the form below and get your USU ACCESS member number SMS to your mobile phone. 

Last Name :
Phone :

Download the USU ACCESS app

If you have an Android phone go to Google Play, or if you have an iPhone go to the App Store, and search ‘USU Access’. Note: if your phone is an international model, please make sure your app store is set to Australia.  

Having technical issues? 
Try either of these three options: 
1. If your barcode appears white, make sure your membership has been renewed. 
2. Download the latest version of the APP. Check your Apple or Google Play store. 
3. Avoid using screenshots. Alway use the live APP.

If you're still having issues head to Frequently Asked Questions page or contact us directly. 

Update your USU ACCESS contact details

Visit USU ACCESS Contact Details page. 

USU ACCESS Feedback 

We welcome your feedback. Tell us how we can continue to improve our services by completeing the USU ACCESS Feedback Form


Visit us at the USU ACCESS Desk located on Level 1, Manning House, Manning Road or call us on 02 9563 6000. The USU ACCESS Desk is open 9:30am-4pm during semester and 10am-4pm out of semester.