Membership Help

Forgot your member number? 

Fill out the form below and get your USU Member number sent to your mobile phone.

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TERMS AND CONDITIONS

Please read the following Terms and Conditions carefully before completing your USU Membership or USU Rewards Program Application form.

If you do not understand the Terms and Conditions or have questions in relation to them, please contact: info@usu.edu.au 

DOWNLOAD THE USU MEMBER APP

If you have an Android phone go to Google Play, or if you have an iPhone go to the App Store, and search ‘USU'. Note: if your phone is an international model, please make sure your app store is set to Australia. 

HAVING TECHNICAL ISSUES

Try either of these three options: 
1. If your barcode appears white, make sure your membership has been renewed. 
2. Download the latest version of the APP. Check your Apple or Google Play store. 
3. Avoid using screenshots. Alway use the live APP. If you're still having issues head to Frequently Asked Questions page or contact us directly. 

 

UPDATE YOUR CONTACT DETAILS

Email us info@usu.edu.au with your full name, member number, and phone number as well as the details you want changed.

 

FEEDBACK

We welcome your feedback. Tell us how we can continue to improve our services by completeing the USU Feedback Form