Membership Help

Forgot your member number? 

Fill out the form below and get your USU Member number sent to your mobile phone.

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Please read the following Terms and Conditions carefully before completing your USU Membership or USU Rewards Program Application form.

If you do not understand the Terms and Conditions or have questions in relation to them, please contact:  
USU Info Hub 
Level 1, Manning House 
Manning Road 
University of Sydney, NSW, 2006 
Phone: (02) 9563 6000 

If you have an Android phone go to Google Play, or if you have an iPhone go to the App Store, and search ‘USU'. Note: if your phone is an international model, please make sure your app store is set to Australia. 

Having technical issues?
Try either of these three options: 
1. If your barcode appears white, make sure your membership has been renewed. 
2. Download the latest version of the APP. Check your Apple or Google Play store. 
3. Avoid using screenshots. Alway use the live APP. If you're still having issues head to Frequently Asked Questions page or contact us directly. 

Update your USU member contact details

Email us with your full name, member number, and phone number as well as the details you want changed.

USU Feedback 

We welcome your feedback. Tell us how we can continue to improve our services by completeing the USU Feedback Form

Contact USU 

From Tuesday 17th March, all USU Info Hub's will CLOSE. For further updates on Info Hub opening hours, click here.

Visit us at the USU Info Hub is located on Level 1, Manning House, Manning Road and Level 4, Wentworth Building University of Sydney, NSW, 2006 or call us on 02 9563 6000.

The USU Info Hub is open 9:30am - 4pm during semester and 10am - 4pm out of semester.